Delivery information

Standard Delivery - Delivery times reflect the distance the parcel travels and the remoteness of the location. Capital cities within Australia can expect delivery within five working days, remote locations up to 14 working days. The maximum time allowance for delivery is 5 weeks, depending on stock availability. If stock is unavailable for delivery within this time, customers will be notified within 5 days from the date of purchase. (see ‘Replacement' policy below). Prices quoted are for delivery within Australia only.

Overseas orders - For overseas orders, extra delivery charges apply. Hiclone will contact all overseas customers with delivery prices before your order is despatched.

Special Requirements - You may sometimes have special requirements for the delivery of your parcel. Any comments that you would like to include can be recorded in the 'Payment Details' section of the checkout process.

Delivery method – Hiclone use Australia Post for all deliveries.

Delivery charges – Delivery charge $10 throughout Australia

Explanation of retail price quoted - As indicated, all purchase prices shown are inclusive of GST.

Checking an Order
If you have any questions about an order that you have placed, contact our Customer Service Staff by either telephone or email for further information or assistance.

Order Replacement Policy
If an order fails to arrive with 4 weeks from the date of purchase (maximum delivery time), we will replace your purchase free of charge and send it to you immediately. Simply contact our Customer Service Staff by telephone or email for further in formation.

Refund Policy
If you receive a product which has been damaged during delivery or is faulty please notify our Customer Service Staff immediately with any complaint.

Damaged or Faulty Goods Goods damaged during transit or faulty goods will be promptly replaced, exchanged or a full refund issued. Please select your items of purchase carefully.

If you have any queries or need to seek clarification about any products or you would like more information please contact our Customer Service Staff and they will be happy to assist you.